Wondering what happens when a vehicle is sent to us for repair?
Here’s a behind the scenes look at our process.
Our repair process
We’re part of Activate Group, a vehicle accident management company that services hundreds of thousands of claims a year for many of the UK’s best-known corporate fleet and insurance companies.
Can't find your answer?
The insurer, fleet, or accident management company looking after your claim will keep you updated throughout the repair process.
We make sure they have all the information they need by updating our shared systems regularly.
We’ll contact you directly to assess your vehicle and arrange collection and delivery. All other updates will come from the company that referred you to us.
Every repair is different depending on the amount of work involved and any parts needed. We’ll be able to give you a good estimate of the repair time once we’ve completed our initial assessment.
This depends on the details of your insurance policy – please check with our team when they contact you to arrange the initial vehicle assessment. If you are entitled to a replacement vehicle, you will either be allocated one of our courtesy cars or your insurer, fleet or accident management company will arrange a rental vehicle.
The excess is part of your insurance policy. It’s a set amount that you’ve agreed to pay towards the cost of any claim on the policy.
If you have a question about your excess, or feel it is unreasonable you need to discuss this directly with your insurer.
Unfortunately, like many industries, vehicle parts have been affected by shortages and delays caused by global supply chain issues.
Many parts that would previously have been available in a few days are now taking longer to arrive.
We’re sorry for the inconvenience this causes! We’re working hard to overcome the issue, but in some cases we have to wait for more parts to be manufactured and shipped before we can complete a repair.
We suggest you remove your belongings from the vehicle – especially things like car seats, umbrellas and shopping bags that may come in handy while the vehicle is on site.